Effective Date: 01/01/2026
This Service Level Agreement ("SLA") forms part of the agreement between MG SOFT SOLUTIONS ("Service Provider", "We", "Our", "Us") and the customer ("School", "Institution", "Customer", "You") using MG SCHOOL SOFT.
This SLA describes the level of service and support that MG SOFT SOLUTIONS aims to provide. Unless a separate written agreement states otherwise, this SLA applies to all standard subscriptions.
The purpose of this SLA is to define:
This SLA applies to:
We strive to maintain 99.5% monthly uptime for cloud-hosted services, excluding scheduled maintenance, emergency maintenance, ISP failures, power outages, third-party outages, force majeure events, and customer network/device issues.
Monday to Saturday, 9:30 AM to 6:30 PM (Indian Standard Time). Support may not be available on Sundays or public holidays, except for critical issues.
Email, Telephone, WhatsApp (if officially provided), Remote desktop support, Customer support portal (if available).
Priority 1 – Critical: Complete system outage, unable to log in, database failure, data corruption, security incident. Response: Within 4 business hours.
Priority 2 – High: Major feature not working, fee collection unavailable, attendance/exam module unavailable, mobile app issues. Response: Within 1 business day.
Priority 3 – Medium: Individual user issues, printing problems, report generation, minor errors. Response: Within 2 business days.
Priority 4 – Low: Feature requests, cosmetic issues, UI improvements, general questions, training. Response: Within 3 business days.
Response times indicate when we aim to acknowledge and begin investigating. Resolution depends on complexity, third-party dependencies, and customer cooperation.
Customers will receive advance notice. Maintenance planned during periods to minimize disruption.
May be performed without prior notice for security vulnerabilities, system failures, data integrity issues, infrastructure failures.
Security updates, bug fixes, performance improvements, new features, regulatory compliance updates. May be deployed automatically for cloud-hosted services.
Customer hardware failures, internet connectivity, power failures, third-party software issues, unauthorized modifications, user training beyond scope, custom development, incorrect data entry.
We may maintain backups for business continuity. Restoration of all data cannot be guaranteed. Customers encouraged to maintain independent copies.
Services may be suspended for unpaid fees, illegal activities, unauthorized access, security threats, or legal requirements.
Not responsible for delays/failures from natural disasters, war, terrorism, government actions, internet outages, power failures, cyberattacks, pandemics, labor disputes.
No guarantee of uninterrupted or error-free operation. Temporary interruptions may occur.
Updated versions effective upon publication or notification. Continued use constitutes acceptance.
Laws of India. Exclusive jurisdiction of courts in Hyderabad, Telangana, India.
MG SOFT SOLUTIONS
Email: mgschoolsoft@gmail.com
Phone: +918500977118
Website: [Your Website]
Effective Date: 01/01/2026
Committed to protecting security, confidentiality, integrity, and availability of customer data.
Safeguard against unauthorized access, misuse, disclosure, alteration, destruction.
Protected using industry-standard encryption (HTTPS/TLS).
Keep passwords confidential, use strong/unique passwords, don't share, manage permissions, report unauthorized access.
Restricted based on user roles and permissions. Authorized personnel may access under strict confidentiality.
Periodic backups for disaster recovery. Customers encouraged to maintain independent copies.
Firewalls, malware protection, OS updates, security patches, access controls, monitoring, secure server configuration.
Bug fixes, performance improvements, security vulnerabilities, functionality enhancements, compatibility.
Login history, IP addresses, device/browser info, error logs, audit logs, system events.
Employees/contractors subject to confidentiality obligations.
Secure passwords, accurate permissions, remove inactive accounts, protect devices, updated browsers/OS, secure internet.
Will investigate and notify affected customers within reasonable time after confirming incident.
Cloud hosting, SMS gateways, payment gateways, email services, WhatsApp API. Each has own security policies.
Backups, monitoring, maintenance, disaster recovery. Uninterrupted availability not guaranteed.
Report vulnerabilities responsibly. Do not exploit or access without authorization.
Updated versions effective when published.
MG SOFT SOLUTIONS
Email: mgschoolsoft@gmail.com
Phone: +918500977118
Website: [Your Website]
Effective Date: 01/01/2026
All payments are final and non-refundable except where required by law.
Costs incurred immediately upon project commencement are non-recoverable.
No refunds for subscription fees, development charges, domain registration, hosting, SSL, customization, training, installation, renewal, maintenance, AMC, support, upgrades.
Domain registration, hosting/server costs, deployment, development, implementation, accounts/databases, security, licensing, employee costs, third-party charges are non-recoverable.
Written notice required. Stops future renewals. No refund for fees already paid. Outstanding dues remain payable.
May suspend access, restrict login, suspend support, disable hosting/mobile services, terminate account after notice.
Registration and renewal fees non-refundable. Transfer subject to registrar policies.
Hosting, server setup, backup, SSL charges non-refundable (procured from third-party providers).
Development work begins after confirmation. All development charges non-refundable regardless of completion stage.
Customization charges final and non-refundable.
SMS, WhatsApp, payment, email, hosting, domain charges governed by provider policies, non-refundable by MG SOFT.
Customers responsible for downloading data before termination. Data may be deleted after retention period.
Exceptions solely at MG SOFT discretion or required by law.
Updated versions effective upon publication.
Laws of India. Exclusive jurisdiction of courts in Hyderabad, Telangana, India.
MG SOFT SOLUTIONS
Email: mgschoolsoft@gmail.com
Phone: +918500977118
Website: [Your Website]
Effective Date: 01/01/2026
Governs processing of personal data through MG SCHOOL SOFT.
Define responsibilities of both parties regarding personal data processing.
Personal Data: student/parent/teacher/employee/visitor info, financial, attendance, exam, medical, photos, documents, contact, ID numbers. Processing: collecting, recording, storing, organizing, modifying, retrieving, using, sharing, deleting, destroying.
Data Controller (School): Determines what/why/how data is collected, used, accessed, retained, deleted. Solely responsible for privacy/data protection laws.
Data Processor (MG SOFT): Processes data to provide software, store data, enable access, perform backups, provide support, maintain functionality, improve security, perform updates. Does not determine purpose/means.
Student/parent/staff/employee records, attendance, timetables, fees, payroll, exam results, library, transport, hostel, certificates, images, documents, identity, contact info.
Students, parents, guardians, teachers, employees, administrators, visitors, alumni, vendors, contractors.
Process data only per School instructions, as necessary for services, or required by law.
Employees/contractors bound by confidentiality, access only when necessary.
Authentication, password protection, encryption, role-based access, activity logging, server security, firewalls, malware protection, updates, backups.
Legal right to collect/process, obtain consents, manage permissions, strong passwords, updated contact info, verify data accuracy, respond to data requests, comply with privacy laws.
Cloud hosting, SMS, email, payment, WhatsApp, backup, monitoring/security providers under contractual obligations.
Appropriate safeguards in place where required by law.
Notify School without undue delay after confirming incident.
Assist School in responding to lawful requests (access, correction, deletion, restriction).
Retained for service agreement duration. Upon termination, School may request return/deletion within specified period. After period, MG SOFT may securely delete.
School may request information demonstrating compliance, conducted without compromising security/confidentiality.
School acknowledges: solely responsible for data legality, MG SOFT does not verify, not responsible for claims from School's data management.
Comply with data protection/privacy laws including Digital Personal Data Protection Act, 2023.
Confidentiality, security, liability, data protection obligations continue after termination.
Laws of India. Exclusive jurisdiction of courts in Hyderabad, Telangana, India.
MG SOFT SOLUTIONS
Email: mgschoolsoft@gmail.com
Phone: +918500977118
Website: [Your Website]
Effective Date: 01/01/2026
Govern use of MG SCHOOL SOFT provided by MG SOFT SOLUTIONS.
Cloud-based/on-premise School Management Software. We provide platform, hosting, maintenance, updates, support. Not involved in school administration/operations.
By creating account, signing agreement, purchasing, or using, you agree to be legally bound.
Authorized educational institutions, schools, colleges, coaching centers with legal authority to enter binding agreement.
Accurate information, protect credentials, manage accounts/permissions, comply with laws, obtain consents, maintain backups, prevent unauthorized access.
All data belongs to respective School. MG SOFT claims no ownership of student/parent/staff records, fees, exams, attendance, images, documents, reports, financial records, certificates.
Software (source code, UI, databases, designs, logos, trademarks, docs, APIs, IP) owned exclusively by MG SOFT. Customers receive limited, non-exclusive, non-transferable, revocable license during subscription.
Shall not: copy, reverse engineer, modify, decompile, sell, lease, rent, distribute, transfer license, remove copyright, attempt unauthorized access, create competing software.
Must not be used for: fraud, fake admissions, forged certificates, identity theft, financial fraud, harassment, defamation, malware, cybercrime, unauthorized access, money laundering, terrorism, illegal activities. Immediate suspension if detected.
Pay all fees, setup, customization, renewal, taxes on or before due date. Failure may result in suspension/termination. Taxes customer responsibility unless stated.
May suspend without notice, restrict access, additional late fees/interest, data inaccessible until dues cleared.
May suspend if: unpaid fees, illegal use, unauthorized access, security threats, breach of terms, required maintenance.
Per applicable agreement. Upon termination: access disabled, data retained per policy, outstanding payments payable, IP remains with MG SOFT.
Business hours unless agreed. Includes: troubleshooting, bug fixes, technical guidance, basic usage. Does not include: third-party issues, hardware failures, internet issues, unauthorized modifications, training beyond scope.
May release updates, bug fixes, security patches, features at discretion. Certain upgrades/customizations may incur charges.
May perform backups for operations. Customers responsible for own copies. No guarantee of recovery.
Both parties keep proprietary/technical/commercial/business information confidential except required by law.
Provided "as is" and "as available". Disclaim all warranties. No guarantee of uninterrupted/error-free/virus-free operation.
Not liable for indirect, incidental, consequential, special, punitive, exemplary damages including loss of profits/revenue/business/goodwill/data. Total liability not exceed subscription fees paid in preceding 12 months.
Customer indemnifies MG SOFT from claims/damages/liabilities/costs from: uploaded data, law violations, misuse, IP infringement, claims by students/parents/employees/third parties.
Not liable for delays/failures from natural disasters, war, terrorism, strikes, pandemics, power failures, internet outages, cyberattacks, government actions.
Laws of India. Exclusive jurisdiction of courts in Hyderabad, Telangana, India.
May modify at any time. Updated Terms effective upon publication or notification. Continued use constitutes acceptance.
MG SOFT SOLUTIONS
Email: mgschoolsoft@gmail.com
Phone: +918500977118
Website: [Your Website]
Effective Date: 01/01/2026
Applies to MG SOFT SOLUTIONS and MG SCHOOL SOFT.
School Management Software. We provide platform and technical services. Do not own/create/verify/control information entered by schools.
All data belongs to respective school. MG SOFT claims no ownership of student/parent/teacher/employee info, attendance, exams, fees, certificates, payroll, academic records, images, documents, reports, financial records.
School responsible for: accuracy, legality, permission to collect/upload, updating/deleting, compliance with laws. Company does not verify/validate.
MG SOFT provides: platform, hosting, maintenance, support, updates. Not involved in school operations.
May store: name, mobile, email, address, DOB, gender, Aadhaar (if entered), student/employee ID, parent details, academic records, attendance, fees, images, documents. Entered solely by school.
Login history, device/browser info, IP, OS, usage/error/security logs, session details. For security/maintenance.
Reasonable administrative/technical/organizational security measures. No online service can guarantee absolute security.
Employees access only when necessary for: technical issues, backups, support, performance improvement.
Do not sell data. May disclose only: per school instruction, required by law, to trusted providers under confidentiality, to protect rights/safety/prevent fraud.
Cloud hosting, SMS, WhatsApp, payment, email, Google, Firebase, Maps. Each has own privacy policies.
May maintain backups for disaster recovery. Schools responsible for own copies where appropriate.
Until: school deletes, contract ends, legal requirements require longer, school requests deletion subject to contractual/legal obligations.
Contains student/minor info entered by authorized personnel. School responsible for required permissions/consents.
Schools responsible for: password confidentiality, managing accounts, assigning permissions, monitoring activity, reporting unauthorized access.
Prohibits: fraud, identity theft, forged certificates, fake admissions, money laundering, harassment, surveillance, cybercrime, illegal content, unlawful activities. Schools solely responsible.
MG SOFT is only software provider. Not responsible for: incorrect data, fake records/certificates, illegal fees, academic/administrative decisions, violations, misuse.
Not liable for indirect, incidental, consequential, special, exemplary, punitive damages including loss of data/profits/business/goodwill. Total liability not exceed amount paid in preceding 12 months unless required by law.
Schools responsible for complying with all applicable laws/regulations/educational requirements for data collection/storage/processing.
May update from time to time. Continued use after publication constitutes acceptance.
MG SOFT SOLUTIONS
Email: mgschoolsoft@gmail.com
Phone: +918500977118
Website: [Your Website]